Smartphone Omnium

An insurance developed by Ethias

Protect your phone

Smartphone Omnium is an insurance you can take out for damage or theft to your smartphone. This is a collective insurance taken out by Proximus with Ethias, which you can join. Only available for Proximus clients with a mobile subscription.

Smartphone Omnium

What’s covered?

  • Theft

  • Glass breakage

  • Oxidation

What’s not covered?

    Please refer to the IPID document (PDF, 186Kb) and terms and conditions for a full overview before entering into this contract.

    Smartphone Omnium Light

    What’s covered?

    • Damage to front glass

    • Damage to buttons

    What’s not covered?

    • Damage due to negligence

    • Damage due to wear and tear

    • Scratches

    Please refer to the IPID document (PDF, 185Kb) and terms and conditions for a full overview before entering into this contract.

    A complaint or claim? Contact SPB Benelux bv - Proximus Insurance at smartphoneomnium@spb.be or the Ombudsman at info@ombudsman.as. Smartphone Omnium is subject to Belgian law.

    Choose your smartphone insurance

    Recommended

    Smartphone Omnium

    Smartphone Omnium is an insurance policy with monthly payments that you can cancel in writing at any time, except during the first six months.

    €12.99 /month
    Order now

    Smartphone Omnium Light

    Smartphone Omnium Light is an insurance policy with monthly payments that you can cancel in writing at any time, except during the first six months.

    €6.99 /month
    Order now

    100% secure payment

    Secure online payment methods via Bancontact or Maestro. Payment of subscriptions upon receipt of bill.

    Non-binding subscription

    Modify or cancel for free whenever you want.

    14 days to change your mind

    Return or cancel your order within 14 days free of charge.

    Why choose smartphone insurance at Proximus?

    Global coverage

    The insurance coverage is applicable worldwide.

    Quick procedure

    Repaired or replaced in a few days.

    Repaired delivered

    Delivered at the address of your preference, anywhere in Europe.

    Easily done online

    Easily take out your insurance online. No need to call or go to a shop.

    How to indicate a damage case?

    1. 1
      File a claim
      • Online (recommended): file a claim
      • By phone. In Belgium: call 0800 90 790 or in the world: +32 3 221 51 48.
      • Check the franchise costs here
    2. 2
      Your device will be collected and repaired

      If your claim meets the conditions, our courier service will collect your device. After that, our repair service will repair your smartphone. If the damage is not repairable, you will get another smartphone. This can be the same model or a similar device.

    3. 3
      Get your smartphone

      You get your repaired smartphone or another device at the location of your preference.

    Questions about Smartphone Omnium insurance

    To insure your cell phone with Smartphone Omnium or Smartphone Omnium Light, you need a Proximus mobile subscription. No subscription yet? Choose your mobile subscription here.

    No, smartphone insurance is not linked to your device, but it is linked to your mobile number. For example, if you put your SIM card in your new smartphone, then that device will be covered.

    Please note that the insurance coverage is subject to the general conditions.

    You can easily take out insurance for your mobile phone online via Proximus+.

    Damage to your smartphone can be reported this way:

    • Online (recommended): file a claim
    • By phone. In Belgium: call 0800 90 790 or in the world: +32 3 221 51 48.

    Smartphone Omnium

    Maximum purchase value of your smartphone

    Franchise Smartphone Omnium

    €300

    €10

    €301 - €600

    €30

    €601 - €900

    €60

    €901 - €1200

    €90

    €1201 - €1400

    €120

    €1401 - €1600

    €140

    €1601 - €1800

    €160

    €1801 - €2000

    €180

    From €2001

    €200

    Smartphone Omnium Light - Screen care

    Maximum purchase value of your smartphone

    Franchise Smartphone Omnium Light – screen care

    €600

    €20

    €601 - €900

    €30

    €901 - €1200

    €45

    €1201 - €1400

    €60

    €1401 - €1600

    €70

    €1601 - €1800

    €80

    €1801 - €2000

    €90

    From €2001

    €100

    You can cancel the insurance at any time, except during the first six months.

    The Terms and Conditions and Pricelist & tariffs apply.

    Smartphone Omnium covers you worldwide and is linked to your cell phone subscription, not to your device itself. If you change your smartphone, your new device is automatically insured.

    If the claim is accepted before 2 p.m. and a repair can be carried out, the device can be picked up the same day at an address in Belgium of your choice. If for any reason a repair is not possible, your device will be replaced.